Privacy Policy

LCR Car Rental – Privacy Policy

Effective Date: 19 July 2025

LCR Car Rental (Pty) Ltd (“LCR”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, use our services, or rent a vehicle from us.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Information: Full name, ID or passport number, driver’s license details.
  • Contact Information: Email address, phone number, physical address.
  • Payment Details: Credit/debit card information, bank account info (for deposits/refunds).
  • Rental & Booking Information: Vehicle preferences, booking history, delivery/pick-up addresses.
  • Usage Data: Website behavior, device info, IP address, and browser type (via cookies and analytics tools).
  • Verification Information: Photographs, proof of residence, and copies of ID for security or fraud prevention.

2. How We Use Your Information

We use your information to:

  • Process and manage vehicle bookings and rentals.
  • Communicate with you regarding your bookings.
  • Verify your identity and eligibility to rent.
  • Comply with legal obligations (e.g., traffic fines, fraud checks).
  • Improve our website and service experience.
  • Send you marketing communications (only with your consent).
  • Handle customer service inquiries and support.

3. Sharing of Information

We will never sell your personal data.

We may share your data with third parties only when necessary:

  • Payment gateways (e.g. PayFast, Paystack, or Stripe)
  • Insurance providers for claim processing.
  • Law enforcement or regulatory bodies, if legally required.
  • Service providers who assist in our operations (e.g., IT support, CRM providers) under confidentiality agreements.

4. Data Storage and Retention

  • Your data is stored securely on encrypted servers.
  • We retain your data only for as long as necessary to fulfill rental services, legal obligations, or resolve disputes.
  • Booking and transaction data may be stored for up to 5 years in accordance with South African financial regulations.

5. Your Rights (POPIA-Compliant)

You have the right to:

  • Access your personal information.
  • Correct or update your information.
  • Object to processing or request deletion (within legal limits).
  • Withdraw consent to marketing at any time.

Requests can be made by contacting: info@lcrrentals.co.za

6. Security Measures

We take your privacy seriously. We implement:

  • Secure Socket Layer (SSL) encryption on all web traffic.
  • Identity and fraud checks for bookings.
  • Internal data access restrictions.
  • Regular security updates and data protection audits.

7. Cookies & Tracking

We use cookies and analytics tools (like Google Analytics) to improve our site performance. You can disable cookies in your browser settings, but this may affect your website experience.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies separately.

9. International Transfers

If you access our services outside South Africa, your data may be processed in countries with different privacy laws. By using our services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” above.

11. Contact Us

If you have any questions or requests related to this policy or your data:

LCR Car Rental (Pty) Ltd
 Cape Town, South Africa

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